The basics
What is travel insurance?
It is a plan that pays you back for certain costs when a trip goes sideways. You get sick before you leave, a flight is cancelled, a bag never shows up, or you need a doctor in another country. What is actually covered depends on the plan you pick, which is why comparing them side by side matters.
Do I actually need it?
It depends on what you have at stake. The case is strongest when:
- You are leaving the country and your health plan will not follow you
- You have paid a lot up front that you cannot get back, like a cruise, a tour or a resort stay
- You would be stuck with the bill if you had to cancel or come home early
A refundable weekend an hour from home probably does not need a plan. A two week trip to Italy probably does.
When should I buy?
Soon after you make your first payment toward the trip. Some of the most useful benefits, like Cancel For Any Reason and the pre-existing condition waiver, have a window that is often 14 to 21 days from your first deposit. You can still buy later, but you will have fewer plans and options to choose from.
Can I buy after I have already left?
Some plans allow it, usually with fewer benefits and a waiting period before coverage starts. Do not count on it. If you are reading this before you go, buy before you go.
What does travel insurance not cover?
Every plan has exclusions, and they are listed in the policy documents. Common ones include:
- Changing your mind about a trip, unless you added Cancel For Any Reason
- Pre-existing conditions, unless the plan has a waiver and you qualify
- High risk activities that are not on the plan's covered list
- Problems you already knew about when you bought, like a storm that already has a name
Read the exclusions before you pay. It takes ten minutes and saves arguments later.
Trip coverage
What does trip cancellation cover?
If you have to cancel for a reason the plan lists, it reimburses the prepaid, non-refundable parts of your trip, like flights, hotels and tours. Covered reasons usually include illness, injury, a death in the family and severe weather. They also often include things like jury duty or a work layoff, but the list varies by plan.
What about trip interruption?
Interruption is cancellation's twin. If you are already on your trip and have to cut it short for a covered reason, the plan can reimburse the part you did not use, plus the extra cost of getting home.
What happens if my flight is delayed?
Most comprehensive plans include travel delay coverage. Once you have been delayed for a set number of hours, the plan can reimburse things like meals, a hotel room and local transportation, up to a daily and total limit. The number of hours and the limits vary by plan, so look at both.
Does it cover a missed connection?
Many plans do when the cause is a covered delay. They can help with the cost of catching up to your trip, or with prepaid parts you could not use. Check the missed connection wording on any plan you are considering.
What if my bags are lost, stolen or damaged?
The plan can reimburse you up to its baggage limit, usually with a smaller cap per item. Jewelry, cameras and electronics often have lower limits, so do not assume your laptop is covered at full value. Baggage delay is a separate benefit that helps pay for essentials while you wait for your bag.
Is a cruise handled differently?
The basics are the same, but cruises come with their own situations, like missing the ship at a port or being confined to your cabin. Some plans cover those and some do not. If you are cruising, compare plans with that in mind and read how each one treats cruise specific events.
Does it cover a rental car?
Some plans include rental car damage coverage and some offer it as an add-on. Your credit card or your own auto policy may already cover part of it, so check those before you pay for extra.
Health and medical
Will my regular health insurance cover me abroad?
Often it covers little or nothing outside the United States, and Medicare generally does not cover care abroad. Call your health insurer before you go and ask exactly what happens if you need a hospital in another country. Then compare that answer with the medical benefits on your travel plan.
What does emergency medical coverage pay for?
Hospital stays, doctor visits, ambulance rides and often emergency dental work, up to the plan's limit. Plans are either primary, which means they pay first, or secondary, which means they pay after your own health insurance does. Primary is simpler when you are overseas.
What is emergency evacuation?
It covers transport to the nearest suitable hospital, or back home if you need it. A medical flight can cost tens of thousands of dollars, which is why evacuation limits are worth a close look, especially for remote destinations.
Are pre-existing conditions covered?
Not automatically. Some plans offer a pre-existing condition waiver that can cover a flare-up of a condition you already have. To qualify you generally need to:
- Choose a plan that offers the waiver
- Buy within 14 to 21 days of your first trip deposit
- Be medically stable when you buy
- Insure the full cost of your trip
The exact rules differ by plan, so check the wording before you rely on it.
What about adventure activities?
Many plans cover common activities like hiking, snorkeling and ziplining. Others, like scuba diving, skiing or anything involving a helmet and a waiver, may need an add-on or may be excluded outright. Look for the plan's list of covered activities and match it to your itinerary.
Timing and upgrades
What is Cancel For Any Reason?
Standard plans only pay out for the reasons they list. Cancel For Any Reason, or CFAR, is an optional upgrade on select plans that lets you cancel for a reason that is not on the list, including simply changing your mind. It typically reimburses 50 to 75 percent of your prepaid, non-refundable costs, and you usually need to buy it within 14 to 21 days of your first deposit and cancel a couple of days before departure.
What about cancelling for work reasons?
Some plans offer a Cancel For Work Reasons upgrade, which covers a wider set of job related cancellations than a standard plan does. It is not on every plan, so check before you buy.
Is my credit card travel coverage enough?
Sometimes it covers a piece of what you need, like a rental car or a delayed bag. Card benefits are usually limited, often secondary, and tied to how you paid for the trip. Read your card's benefits guide and compare it to a real plan before you decide you are covered.
Cost and buying
How much does it cost?
Plans often run roughly 4 to 10 percent of the insured trip cost. A few things move the price up or down: the total cost of the trip, the ages of the travelers, where you are going and for how long, the level of coverage and the state you live in.
How do I buy a plan?
Start with Check plans. Enter your destination, dates, trip cost and traveler ages, compare plans from several insurers side by side, pick one and pay. Your policy documents arrive by email.
Does it cost more to go through Jetway?
Jetway does not add a fee to your plan. If you buy through the links on this site, Jetway earns a commission from the sale.
Can I cancel after I buy?
Most plans include a free look period after you buy, often around 10 to 14 days, though it varies by plan and state. If you have not left on your trip or filed a claim, you can usually cancel for a refund in that window. Your policy documents spell out the exact dates.
Should I insure the full cost of the trip?
Yes, insure every prepaid, non-refundable cost. If you insure less, you will be reimbursed less, and some benefits, like the pre-existing condition waiver, require you to insure the full amount. If your costs go up later, ask the plan about adding to the insured amount.
Claims and support
How do I file a claim?
Claims go to the plan's own claims team, and the steps are in your policy documents. Keep receipts, take photos, and get written confirmation from the airline, hotel or doctor about what happened. File as soon as you can, because plans have deadlines.
What if something goes wrong while I am traveling?
Most plans include a 24 hour assistance line that can help with medical emergencies, arrange care and coordinate evacuations. Save the number in your phone before you leave, and keep a copy of your policy somewhere you can reach without wifi.
Will Jetway handle my claim?
The insurer decides claims, not Jetway. If you are unsure what to do first, text and you will get pointed in the right direction.
Who can answer questions about my plan?
The plan's own customer service team can explain the details of what you bought. For questions before you buy, you can also text Jetway.
About Jetway
Who is Jetway?
Jetway is run by CJ Moon, a licensed Arizona insurance producer in the Phoenix area. CJ helps travelers compare plans and find one that fits.
Is Jetway the insurance company?
No. Plans are issued by third party insurers. Jetway does not underwrite the plans, set the prices or decide claims.
How does Jetway make money?
When you buy a plan through the links on this site, Jetway earns a commission. It comes from the sale and is not added to your price.
Where can I buy a plan?
Availability and plan terms depend on the state you live in, and you will see what you can buy when you compare plans. Jetway's license is held in Arizona.
Can I talk to a real person?
Yes. Text (602) 935-7444 with your question, and you will hear back.